Every attempt will be made to cancel your purchase, but if the order has already shipped, we are unable to cancel it. Contact us immediately via phone 60 or e-mail to cancel your purchase. We are sorry to hear you would like to cancel your purchase. We never store credit card information on our servers. When you have received your RMA number, please ship the item (including all original packaging and components), to:Īll transactions are encrypted using SSL so your information is safe and secure. Please include the order number along with the reason for return in your e-mail message. Replacement products will be shipped to the customer via Ground service.Įmail to request an RMA number. The customer is responsible for return shipping costs. Requests for returns or exchanges must be received within 30 days of shipment of your order. The RMA number must appear on all packages and paperwork related to this return. Items received were not the items that were ordered.Ī Return Merchandise Authorization (RMA) number is required for all returns and exchanges.Items received were defective or dead on arrival.Items may be returned for a refund of merchandise costs (minus original shipping costs) or exchange within 30 days of purchase in any of the following situations: Any orders refused because of these fees, will be refunded once the product is returned, minus shipping.These fees are the responsibility of the recipient and will need to be paid at the time of delivery. Canadian Post also charges the recipient CAN$9.95 handling fee. However, Canadian Post may require the recipient to pay GST, or HST and PST. Any orders shipped to Canada via US Mail will not incur duties and taxes from the US Postal Office.UPS/FedEx will contact the recipient before the shipment is delivered requesting payment. These fees are the responsibility of the recipient. Any orders shipped to Canada via UPS or FedEx will incur duties and taxes.
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